1. About This Policy
This privacy policy explains how A1 Contractors PB Ltd collects and uses personal information when you visit our website, contact us or request information about our roofing, groundworks or spray foam insulation removal services.
For the purposes of UK data protection law, A1 Contractors PB Ltd is responsible for the personal information described in this policy. Questions about this policy or the way we handle personal information can be sent to info@a1contractorspb.com.
2. Information We Collect
We may collect information that you provide when completing a contact form, emailing us or speaking to us by telephone. This may include:
- Your name
- Email address and telephone number
- Property address or general location
- The service you are interested in
- Details you provide about your enquiry or proposed work
- Correspondence between you and our team
Our website and hosting systems may also process limited technical information, such as your IP address, browser type, device information and pages visited, for security, performance and diagnostic purposes.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and quotation requests
- Discuss, assess and arrange requested services
- Prepare quotations and maintain project records
- Communicate with customers about planned or completed work
- Operate, secure and improve the website
- Meet our legal, accounting and regulatory obligations
We process information where it is necessary to respond before entering into a contract, perform an agreed contract, comply with a legal obligation or pursue our legitimate business interests. Where consent is required, such as for certain optional cookies or marketing, you can withdraw it at any time.
4. Cookies
Cookies are small files stored on your device when you visit a website. Essential cookies may be used for security and basic site functionality. Optional analytics or similar cookies should only be used in accordance with the choices provided through the website’s cookie controls.
You can manage cookies through the consent options shown on the website and through your browser settings. Disabling essential cookies may affect how parts of the website operate.
5. Sharing Personal Information
We do not sell personal information. Information may be shared with trusted providers that help us operate the website, email, hosting, administration or business systems. It may also be shared with professional advisers, insurers, authorities or other parties where this is reasonably necessary to provide a requested service, protect our legal interests or comply with the law.
Service providers are only given the information reasonably required for their role and are expected to handle it securely and lawfully.
6. Keeping Information Secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, providing services, maintaining appropriate business records and meeting legal, tax, insurance or accounting requirements. Information that is no longer required will be deleted or securely disposed of where appropriate.
8. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, or receive eligible information in a portable format. Where processing relies on consent, you may withdraw that consent.
To make a request, email info@a1contractorspb.com. We may need to confirm your identity before responding. You also have the right to raise a concern with the Information Commissioner’s Office through ico.org.uk.
9. External Links
This website may contain links to websites operated by other organisations. We are not responsible for their content or privacy practices, and you should review the privacy information provided by those websites.
10. Changes To This Policy
We may update this privacy policy when our website, business practices or legal obligations change. The latest version will be published on this page with an updated revision date.